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  Keptos Workplace Support Solutions

Keptos Workplace Support Solutions assist business users and issues with their PCs, laptops, mobile computing devices, printers, software applications and network connections.

Corporations need an agile working environment for all employees. Depending on your organization, your employees may all in the same building or dispersed geographically, may always be in the office or constantly on the road. All have unique software, hardware and networking needs and depending on how computer savvy your users are, this complex atmosphere puts pressure on your IT department.

  Overview of Programs
Keptos Workplace Support Solutions have been designed to give you appropriate outsourcing resources to support your IT Infrastructure. Choose from a range of programs providing the access, responsiveness, expertise, and resolution that best meet your needs. Regardless of the one you choose, our team of experienced technical engineers is committed to working with you to diagnose and resolve problems quickly and effectively.

 

Click on the features in the table below for more information on how each service component will help your organization obtain the level of IT Infrastructure Management it needs.

Support Services Component

Exclusive

Advanced

Remote

Focal Point Support Engineer

X

 

 

On Site Help Desk (local business hours)

X

 

 

Priority Queuing

X

 

 

Remote After Hours Support

X

   
Bilingual Staff

X

   

Daily Reports

X

 

 

Emergency On Site Support (local business hours)

 

X

 

Weekly Reports

 

X

 

Monthly Reports

 

 

X

Remote Help Desk (local business hours)

X

X

X

Private Web Portal (Saturn)

X

X

X

Remote Diagnostic Service

X

X

X

Inventory Services

X

X

X

Software Installations

X

X

X

Patch and Virus Management

X

X

X

 
Focal Point Support Engineer: A single point of contact (from identification to resolution).  The Focal Point Support Engineer help your users with all the electronic device questions plus questions on the Microsoft Office Suite. Our commitment to you is end-to-end management of your business users IT support issues –even if that means calling the manufacturer/supplier to solve your technical issues.

 

 
On Site Help Desk: A technical support engineer is based in your office (during local business hours) to offer practical help to business users. All cases that cannot be solved locally are handled by senior engineers, giving you access to a virtual team that scales to meet your diverse technical needs. Our support engineers help your users with all the electronic device questions plus basic questions on the Microsoft Office Suite.

 

 

Priority Queuing: Fast track access to senior engineers enabling swift and efficient resolution of technical issues.

 
Remote After-Hours: Depending on your organization, you may need support after usual business hours. Keptos identifies with you a remote after hours support plan that fulfils your needs.
 
Bilingual Staff: Depending on your business, you may need a technical liaison that is multilingual. Keptos identifies with you your language needs and looks for an appropriate certified engineer that can help you.
 
 Reports (Daily, Weekly, or Monthly): Keptos prepares summary reports of your support usage, common user-related problems, and offer suggestions to reduce the number of workplace support issues. 
 
Emergency On Site Support (local business hours): On Site technical assistance when problems cannot be resolved using remote diagnostic tools or through phone or email support.
 
Remote Help Desk (local business day): Keptos’ technical staff is committed to fast response so business users are up and running in the shortest amount of time possible. Our Help Desk provides software application support, hardware support (PCs, laptops, cell phones, mobile computing devices and printers), and network connections. Cases can be logged via various channels, including telephone, internet, email and SMS.

 

 
Private Web Portal: Keptos’ secure web portal (Saturn) is available 24/7 from anywhere in the world and provides you with a means to log cases and communicate with Keptos about your support requirements.
 
 
Remote Diagnostic Service: A secure service that allows our technical support engineers to expedite case resolution by remotely taking over the business user’s machine.
 
Inventory Services: Keptos helps you keep an updated inventory list with actual configurations and all software deployed at a workstation so you can ensure you are license complaint.
 
Software Installations: We help you install enterprise wide operating systems (i.e. Microsoft Vista) and software packages.
 
Patch and Virus Management: We ensure that all security and virus updates are applied throughout the computer network including roaming and remote users.
 

Support Services Options

Exclusive

Advanced

Remote

Vacation Support

X

X

 

On Site Extended Hours

X

 

 

Remote After Hours Support

included

X

 

365x24x7 Emergency Support

X

X

 

Bilingual Staff

included

X

 

 
Vacation Support: Keptos’ help desk engineers are here to help when your IT staff is off duty. Your business can now enjoy peace of mind knowing that your business users are never left without someone to help them solve their technical issues.
 
On Site Extended Hours: Depending on your business, you may need more than local business hour on site support. Keptos defines with you a plan that best meets your needs.

 

 
Remote After Hours: Depending on your organization, your business users may need support after usual business hours (due to travel, work shifts, etc). Keptos identifies with you a remote after hours support plan that fulfils your needs.

 

 
365x24x7 Emergency Support: Certain business users need immediate solutions. For emergency issues, Keptos offers the peace of mind with access to our support team 24 hours a day, seven days a week.
 
Bilingual Staff: Depending on your business, you may need a technical liaison that is multilingual. Keptos identifies with you your language needs and looks for an appropriate certified engineer that can help you.

For additional information on Keptos Workplace Support Solutions, please contact us

 

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