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  Keptos IT Infrastructure Management Solutions

Keptos realizes all businesses have different infrastructure needs. With our IT Infrastructure Management Solutions, Keptos offers you personalized service and the right-sized, cost-effective solution that grows with you seamlessly over time. Whether it's anticipating your needs and deploying a solution that helps support your company's growth or administrating your systems and networks 24/7; Keptos keeps your IT infrastructure running at peak performance.

Your company's IT systems need to be scalable to handle new employees, new locations, and new business challenges as you grow. With your roadmap in mind, we seamlessly deploy and support these IT solutions so your company can focus on your core challenges and not on IT issues.

Your IT Infrastructures must be secure, reliable and available 24/7—your clients, employees, partners, and prospects count on them worldwide—system and network downtime cannot be tolerated. Whether you need local or wide area network (LAN, WAN); require a virtual private network (VPN); need to provide wireless connectivity to your staff; Keptos has the know-how to set up a secure, integrated networking infrastructure.

Keptos covers your entire infrastructure needs-- from Servers to Data Centers, Desktops to Laptops, LANs to WANs, Voice to Data, and everything in between. Our IT services and solutions are integrated alongside your in-house IT team or we can act as your IT department. If your current data center environment is incapable of accommodating your ever more sophisticated hardware, software, network, and system components, we can host your infrastructure in Keptos’ own data center. Keptos certified engineers have experience in supporting complex technology from multiple suppliers in organizations of all sizes in multiple industries.

  Overview of Programs
Keptos’ IT Infrastructure Management Solutions have been designed to give you appropriate outsourcing resources to support your IT Infrastructure. Choose from a range of programs providing the access, responsiveness, expertise, and resolution that best meet your needs. Regardless of the one you choose, our team of experienced technical engineers is committed to working with you to diagnose and resolve problems quickly and effectively.

 

Click on the features in the table below for more information on how each service component will help your organization obtain the level of IT Infrastructure Management it needs.

IT Outsourcing Components

Premium

Standard

Express

Dedicated Technical Account Manager

X

 

 

On Site Engineer (business hours)

X

 

 

Quarterly Customer Environment Review

X

 

 

Remote After Hours Support

X

   
Bilingual Staff

X

   

Emergency On Site Support (local business hours)

X

X

 

Monitoring

X

X

X

Remote Diagnostic Support and Services

X

X

X

Private Web Portal (Saturn)

X

X

X

Inventory Sanagement

X

X

X

Software Installations

X

X

X

Patch and Virus Management

X

X

X

 
Dedicated Technical Account Manager: A single point of contact (from identification to resolution). Our commitment to you is end-to-end management of your IT infrastructure issues-- even if that means calling the manufacturer/supplier. Weekly scheduled meetings to discuss open cases, review current statuses, and review general infrastructure status. A dedicated phone number to report issues for immediate resolution.

 

 
On Site Engineer: A technical engineer is based on your office (during local business hours) to monitor your IT infrastructure. All cases that cannot be solved locally are handled by senior engineers at our Support Desk. Fast track access to senior engineers enable swift and efficient resolution of technical issues, giving you access to a virtual team that scales to meet your diverse technical needs.

 

 
Quarterly Customer Environment Review: Keptos prepares a quarterly report of your environment, support usage, common problems, and offer suggestions to reduce the number of IT infrastructure issues. We also offer periodic reassessments and additional transformational activities to keep your overall infrastructure in line with your business strategy and objectives.

 

 
Emergency On Site Support (local business hours): On Site technical assistance when problems cannot be resolved using remote diagnostic tools or through phone or email support.

 

 
Remote After-Hours: Depending on your organization, you may need support after usual business hours. Keptos identifies with you a remote after hours support plan that fulfils your needs.
 
Bilingual Staff: Depending on your business, you may need a technical liaison that is multilingual. Keptos identifies with you your language needs and looks for an appropriate certified engineer that can help you.
 
Monitoring: Our System Management Server (SMS) allows us to monitor your servers and networks remotely and see immediately where and when problems are occurring. Constant monitoring and alerts notify us of problems before they impact your IT infrastructure’s health.

 

 
Remote Diagnostic Service and Support (local business day): A secure service that allows our technical support engineers, using a rich set of diagnostic and computer management tools, to remotely take over your servers /workstations on the network to expedite case resolution.

 

 
Private Web Portal (Saturn): Keptos’ secure web portal (Saturn) is available 24/7 from anywhere in the world and provides you with a means to log cases and communicate with Keptos about your support requirements.  Cases can be logged via various channels, including telephone, internet, email and SMS.

 

 
Inventory Services: Keptos helps you keep an updated inventory list detailing hardware and software configurations of servers, PCs, and mobile devices, allowing you to maintain license compliant and plan for large scale migrations. 

 

 
Software Installations: We help you install enterprise wide operating systems and software packages. Many of these installations can be done remotely, eliminating the need for on site, machine-by-machine installations.

 

 
Patch and Virus Management: We ensure that all security and virus updates are applied throughout the computer network including roaming and remote users.

 

IT Outsourcing Options

Premium

Standard

Express

On Site Extended Hours

X

 

 

Vacation Support

X

X

 

Remote After Hours Support

included

X

 

365x24x7 Emergency Support

X

X

 

Bilingual staff

included

X

 

Quarterly Customer Environment Review

included

X

X

Hardware and Software Maintenance Contracts

X

X

X

 
On Site Extended Hours: Depending on your business, you may need more than local business hour on site support. Keptos defines a plan with you that best meets your needs.

 

 
Vacation Support: Keptos’ certified engineers are here to help when your IT staff is off duty. Your business can now enjoy peace of mind knowing that your IT infrastructure is never left without timely coverage.

 

 
Remote After-Hours: Depending on your organization, you may need support after usual business hours. Keptos identifies with you a remote after hours support plan that fulfils your needs.

 

 
365x24x7 Emergency Support : Certain business users need immediate solutions.
For emergency issues, Keptos offers the peace of mind with access to our certified engineers 24 hours a day, seven days a week.

 

 
 
Bilingual Staff: Depending on your business, you may need a technical liaison that is multilingual. Keptos identifies with you your language needs and looks for an appropriate certified engineer that can help you.

 

 
 
Quarterly Customer Environment Review: Keptos prepares a quarterly environmental report of your environment, support usage, common problems, and offer suggestions to reduce the number of IT infrastructure issues.

 

 
 
Hardware and Software Maintenance Contracts: Keptos helps your organization prepare for RFIs for large scale hardware and software purchases and also reviews existing contracts to ensure license compliancy.
   

For additional information on Keptos IT Infrastructure Management Solutions, please contact us

 

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